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Terms of service

 

Last updated: 12/26/2025

Welcome to Rawdah Collection (“we,” “us,” “our”). By accessing our website, placing an order, or participating in any promotion or giveaway, you agree to be bound by the following Terms of Service (“Terms”). Please read them carefully.

If you do not agree with these Terms, you may not use our website or services.

1. Acceptance of Terms

By accessing our website or completing a purchase, you confirm that:

  • You are at least 18 years old, or the age of majority in your jurisdiction

  • You have the legal authority to enter into a binding agreement

  • You agree to comply with these Terms, our Return & Refund Policy, Giveaway Terms & Conditions, and Privacy Policy, all of which are incorporated by reference

2. Products & Services

We sell physical goods and may offer promotional giveaways, including but not limited to travel-related prizes.

We reserve the right to:

  • Modify or discontinue products at any time

  • Limit quantities per order

  • Refuse service to any individual or entity

3. Pricing & Payments

All prices are listed in the currency displayed at checkout and are subject to change without notice.

We accept payments through:

  • Shopify Payments

  • Stripe

  • PayPal

By submitting payment information, you represent that:

  • You are authorized to use the payment method

  • The information provided is accurate and complete

We reserve the right to cancel or refund orders suspected of fraud, abuse, or policy violations.

4. Giveaways, Promotions & Contests

From time to time, we may offer giveaways or promotional campaigns.

By participating, you agree that:

  • All giveaways are governed by our Giveaway Terms & Conditions

  • Giveaway entries are tied to qualifying orders

  • If an order is refunded, cancelled, returned, or charged back, all associated entries are void

  • Once a giveaway winner is drawn, purchases used to obtain entries become final and non-refundable

Any attempt to exploit or manipulate giveaways may result in disqualification, order cancellation, refund denial, and permanent restriction from future promotions.

5. Returns, Refunds & Chargebacks

Our return and refund practices are governed by our Return & Refund Policy.

Chargebacks

By completing a purchase, you agree that:

  • Initiating a chargeback or payment dispute without first contacting us constitutes a violation of these Terms

  • Orders used to obtain giveaway entries are subject to dispute contestation

  • We reserve the right to submit evidence including order records, delivery confirmation, IP data, policy acceptance, and giveaway participation logs

Abusive or excessive chargebacks may result in permanent account restriction.

6. Travel & Giveaway Prize Disclaimer

If a giveaway includes travel or trip-related prizes:

  • Travel dates are subject to availability, blackout periods, and third-party provider terms

  • We are not responsible for airline delays, cancellations, visa issues, passport requirements, or force majeure events

  • Prizes are non-transferable and cannot be exchanged for cash or credit

Any taxes, duties, or additional expenses are the sole responsibility of the winner unless otherwise stated.

7. Shipping & Delivery

Delivery times are estimates and not guaranteed.

We are not responsible for:

  • Delays caused by carriers or customs

  • Incorrect addresses provided at checkout

  • Lost or stolen packages marked as delivered

8. Intellectual Property

All content on this website, including logos, text, graphics, and images, is the exclusive property of Rawdah Collection and may not be copied, reproduced, or distributed without written permission.

9. Right to Refuse Service

We reserve the right to:

  • Refuse or cancel orders

  • Void giveaway entries

  • Deny refunds

  • Restrict or ban users

at our sole discretion, particularly in cases of fraud, abuse, policy violations, or suspicious activity.

10. Limitation of Liability

To the fullest extent permitted by law:

  • We shall not be liable for indirect, incidental, or consequential damages

  • Our total liability shall not exceed the amount paid for the product or service giving rise to the claim

11. Indemnification

You agree to indemnify and hold harmless Rawdah Collection from any claims, losses, damages, or expenses arising from:

  • Your violation of these Terms

  • Misuse of our products or services

  • Participation in giveaways or promotions

12. Governing Law

These Terms shall be governed and interpreted in accordance with:

  • The laws of Canada, the United States, or the United Kingdom, depending on the consumer’s place of residence

  • Without regard to conflict of law principles

13. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon posting. Continued use of our website constitutes acceptance of the updated Terms.

14. Contact Information

For any questions regarding these Terms, please contact:

📧 info@rawdah.co