Rawdah

Yes! We proudly offer a Lifetime Warranty against rust, tarnish, or fading.
If you ever experience an issue, simply email us at info@rawdah.co, and we'll be glad to assist you.

Custom jewelry takes around 5-7 days to create as they are handmade. During times of high demand, it could take up to 10 days to hand craft your custom jewelry.

Orders are fulfilled and shipped worldwide. Delivery typically takes 1–3 weeks, depending on your location.
If your order takes longer than 5 weeks to arrive, you are eligible for a full refund.

Our jewelry is crafted from 100% premium-grade stainless steel.

• Gold & Rose Gold pieces are finished with real gold plating
• Silver pieces feature a durable metallic finish designed to maintain long-lasting shine

All materials are hypoallergenic and nickel-free.

Our jewelry is designed for everyday wear, but following these guidelines will help preserve its beauty:

• Store in the original packaging or in a cool, dry place away from sunlight and humidity
• Clean gently using a dry jewelry polishing cloth
• Avoid contact with chemicals, including perfumes, lotions, and household cleaners
• Remove before activities that may cause impact or abrasion
• Seek professional cleaning when necessary

We process orders quickly. If you need to make changes, please contact us at info@rawdah.co within 12 hours of placing your order.
Requests made after this time cannot be accommodated.

Orders may be returned or exchanged within 100 days.
Custom or personalized items are final sale and cannot be returned.

We offer a 100-day return policy. Custom or personalized items are final sale and cannot be returned (they are still backed by our LIFETIME WARRANTY).

If you’d like to initiate a return or exchange, email us at info@rawdah.co, and our team would be glad to assist you. See our Return Policy for more details.